RezExpert Central System for National Parks

RezExpert Central is the proven solution for managing bookings, permits, and memberships across national parks and large-scale networks.

Trusted globally by agencies like NSW National Parks & Wildlife Service (Australia), Denali National Park (USA), and Thousand Trails (USA).

What is RezExpert Central?
Why do national parks need a centralised booking system?
What can guests do using the Central System?
Who uses RezExpert in national parks today?
What success has NSW NPWS had with RezExpert?
What are other examples of RezExpert in global national parks?
What features does RezExpert include?
How do I contact RezExpert for a national parks solution?

What is RezExpert Central?

RezExpert Central is an enterprise-grade platform built for national parks, government bodies, and multi-location properties that require secure, scalable, and automated property and booking management.

Why do national parks need a centralised booking system?

A centralised system like RezExpert enables national park operators to:

Create operational efficiency across multiple sites
Generate online booking fee revenue
Automate payments, receipts, and communications
Provide guests with self-service tools for faster interactions

What can guests do using the Central System?

With RezExpert Central, your visitors can:

Book accommodation, campsites, and park passes online
Make secure payments via PCI-compliant gateways
View upcoming and past reservations
Reprint booking confirmations
Modify arrival dates or add bookings
Access the Guest Portal for self-service tools

Who uses RezExpert in national parks today?

RezExpert is trusted by major park networks and membership organisations, including:

NSW National Parks & Wildlife Service (Australia)
Denali National Park & Preserve (USA)
Thousand Trails, Texas (USA)

These partnerships demonstrate RezExpert's global reach and long-term success managing complex networks.

Client: nsw national parks & wildlife service

What success has NSW NPWS had with RezExpert?

Scope:

Since: 2003 (Central System implemented in 2012)

Over 120 locations across NSW
Bookable inventory includes: cabins, homesteads, alpine shacks, lighthouses, campsites, tickets, and group buildings

Results:

90% of bookings now occur online
Booking fee revenue exceeds projections
Admin time and labour costs significantly reduced
Ongoing system development tailored to NPWS needs

Read the full NSW NPWS case study

Has RezExpert been used in other national parks globally?

Denali National Park, Alaska (USA): RezExpert was implemented in 2000 to manage Denali National Park’s complex booking needs.

Key Results:

Handled 300,000+ bookings per year
Processed $35 million in annual revenue
Supported tours, permits, and accommodation
Operated successfully until 2009, when the park transitioned to the central USA National Parks Service system

RezExpert proved its scalability and reliability in one of the world’s most visited and remote national park environments.

What features does RezExpert include?

RezExpert Central offers enterprise-level tools designed for national park operations:

Rate Plan Manager
Dynamic pricing by date or occupancy

Special offers (e.g. stay 3, pay 2)

Daily, weekly, seasonal, or event-based rates
Online Booking System
24/7 availability across your website & Facebook

Up to 80% online bookings for many clients

Real-time inventory updates = no double bookings

Add payment gateways for secure instant payments
Guest Portal
Guests manage their own bookings

Submit declarations and forms pre-arrival

Modify or cancel where applicable
Group Booking Capability
Link multiple bookings together

Bill collectively or separately

Ideal for schools, clubs, or large family groups
Channel Manager Integration
List your properties on Booking.com, Expedia, and other OTAs

Increase exposure and fill more availability
Automated Guest Emails
Send pre-arrival instructions, post-stay follow-ups, and special offerS

Personalised messaging saves time and improves guest experience