RezExpert: The Online Booking System Powering NSW National Parks

Trusted by NSW National Parks & Wildlife Service

The New South Wales National Parks & Wildlife Service (NSW NPWS) manages over 870 protected areas across 7 million hectares, covering 9% of NSW’s landmass. These areas include national parks, nature reserves, World Heritage sites, rainforests, alpine regions, and culturally significant locations such as the Royal National Park, established in 1879.


In 2012, NSW NPWS identified the need for a robust, central online reservation system to manage a wide range of assets, including:

  • Cabins
  • Lighthouse cottages
  • Group campsites
  • Community facilities
  • Park passes and tour tickets

Key Requirements for a National Park Booking System

To serve such a diverse portfolio, NSW NPWS needed a central reservation system that could:

  • Deliver operational efficiencies and increase booking revenue
  • Support secure online bookings with real-time payments via a PCI-compliant credit card gateway, including pre-authorisation and card rebilling
  • Automate guest and internal email confirmations
  • Offer guests a self-service portal to view and manage their bookings, including:
  • Reprinting confirmations
  • Modifying arrival dates
  • Making additional reservations

RezExpert Selected by NSW NPWS

After a competitive tender process, RezExpert, powered by DigitalRez Australia was selected and implemented in October 2012. RezExpert now serves as the official online booking and reservation management system for NSW National Parks.

The Results: 10+ Years of Proven Success

Since adopting RezExpert, NSW NPWS has achieved consistent and measurable benefits:

  • Increased operating efficiency, reducing staffing costs in service centres and administration
  • A custom online booking portal for Commercial Tour Operators, exceeding revenue forecasts
  • Consistent growth in camping and accommodation booking revenue since 2012
  • As of 2025, over 90% of bookings are made online, reflecting widespread adoption by park visitors

RezExpert: Proven Reservation Software for Government and Parks

RezExpert continues to deliver scalable, secure, and user-friendly booking systems tailored for large-scale organisations like NSW NPWS. Its success highlights its capability to meet the demands of government departments, national parks, and tourism operators across Australia.

Looking for a Central Reservation System?

If you're a government agency or tourism body seeking a reliable and flexible online booking system, get in touch with RezExpert today to see how we can help streamline your operations and grow your revenue.