Trusted by NSW National Parks & Wildlife Service

How RezExpert powers Australia’s largest conservation and tourism network — streamlining bookings, reducing admin, and driving online growth across 7 million hectares.

Table of Contents

  • About NSW National Parks & Wildlife Service
  • The Challenge – Managing Complex Bookings Statewide
  • Key Requirements for a Central Reservation System
  • RezExpert Selected by NSW NPWS
  • The Results – Over a Decade of Proven Success
  • Why RezExpert Works for Government and Parks

About NSW National Parks & Wildlife Service

The New South Wales National Parks & Wildlife Service (NSW NPWS) manages over 870 protected areas across 7 million hectares, covering nearly 9% of NSW’s landmass. These areas include national parks, World Heritage sites, nature reserves, alpine regions, rainforests, and culturally significant locations such as the Royal National Park, established in 1879.

This network welcomes millions of visitors annually, requiring a central system capable of managing a wide variety of accommodation types, facilities, and permits while supporting large-scale operations across the state.

The Challenge – Managing Complex Bookings Statewide

In 2012, NSW NPWS identified the need for a robust, scalable, and centralised reservation platform to streamline bookings across its vast portfolio of properties and experiences.


The system needed to handle bookings for:

  • Cabins and homesteads
  • Lighthouse cottages
  • Group campsites
  • Community facilities and meeting halls
  • Park passes and tour tickets


The goal was simple: improve efficiency, reduce manual administration, and create a seamless online booking experience for visitors — while maintaining the security and reliability expected from a government agency.

Key Requirements for a Central Reservation System

To serve such a diverse network, NSW National Parks & Wildlife Service required a platform that could:


  • Deliver measurable operational efficiencies and drive revenue growth
  • Support secure online bookings with real-time payments via a PCI-compliant gateway (including pre-authorisation and rebilling)
  • Automate all guest and internal email confirmations
  • Provide a guest self-service portal to manage bookings — view history, reprint confirmations, modify dates, and make new reservations
  • Integrate with Commercial Tour Operator (CTO) dashboards to manage third-party bookings


RezExpert Selected by NSW NPWS

Following a competitive tender process, RezExpert, powered by DigitalRez Australia, was selected and implemented in October 2012 as the official central reservation system for NSW National Parks. RezExpert’s cloud-based architecture, flexible reporting, and proven scalability made it the ideal choice for a government department needing both performance and reliability.

The Results – Over a Decade of Proven Success

Since its launch, RezExpert has delivered consistent and measurable improvements in efficiency, revenue, and visitor experience.


Key outcomes include:

  • Significant reduction in administrative costs through automation and centralised management
  • A custom Commercial Tour Operator portal, exceeding annual revenue forecasts
  • Steady growth in camping and accommodation revenue year-on-year since 2012
  • Over 90% of bookings now made online, showing strong visitor adoption and system reliability

Why RezExpert Works for Government and Parks

RezExpert continues to deliver scalable, secure, and user-friendly booking solutions for large-scale organisations, park authorities, and tourism networks.
Its proven track record with NSW National Parks & Wildlife Services highlights its ability to manage complex operations - from local community facilities to national heritage destinations - with efficiency and transparency.

RezExpert’s flexible configuration, automated reporting, and strong support make it an ideal choice for government bodies and tourism departments seeking a reliable, future-ready booking system.

Frequently Asked Questions – NSW NPWS & RezExpert

Learn how RezExpert supports one of Australia’s largest park networks.

System Adoption

Question: How long has NSW NPWS been using RezExpert?
Answer: RezExpert was implemented in October 2012 and has been running successfully for over a decade, supporting millions of bookings statewide.

Booking Volume

Question: What percentage of bookings are made online?
Answer: As of 2025, over 90% of camping and accommodation bookings are made online through the RezExpert platform.

Revenue Impact

Question: Has RezExpert increased booking revenue for NSW NPWS?
Answer: Yes. Since implementation, online revenue has consistently grown year-on-year, with booking fee revenue exceeding initial budget projections.

Security

Question: How does RezExpert ensure secure online transactions?
Answer: RezExpert uses PCI-compliant credit card gateways with pre-authorisation and rebilling options to ensure safe, encrypted transactions for all payments.