RezExpert Guest Communications

Smarter, automated ways to stay connected with your guests

Clear, timely communication builds trust, reduces admin, and improves every part of the guest journey. RezExpert’s Guest Communications module automates confirmations, reminders, follow-ups and SMS alerts, helping operators save hours of time each week while delivering a seamless guest experience!

What Is RezExpert Guest Communications?

RezExpert Guest Communications is an integrated messaging module that automates your email notifications before, during and after a booking.


It ensures guests receive the right information at the right time, without adding to your workload.

Key Benefits

RezExpert’s communication tools help operators:


  • Reduce manual admin tasks
  • Improve the accuracy and consistency of guest messaging
  • Prepare guests before arrival (reducing questions and errors)
  • Increase reviews and repeat bookings
  • Strengthens brand trust through professional, on-time communication


Automated Emails & SMS

RezExpert replaces manual emailing with set-and-forget automated workflows tailored to each part of the guest journey.


What you can automate:

  • Instant Booking Confirmations - Guests receive booking details the moment their reservation is made.
  • Pre-Arrival Reminders - Send check-in times, maps, parking instructions, packing lists, or digital waivers.
  • Payment Prompts - Automate deposit reminders and balance-due notices to reduce chasing.
  • Post-Stay Follow-Ups - Request reviews, share feedback surveys or send return-visit offers.


You choose the content and timing — RezExpert sends it automatically.

Custom Message Rules

Not all reservations are equal. RezExpert allows you to customise messaging based on:


  • Reservation type (single guest, family, group, tour, wholesaler, agent)
  • Accommodation type (cabin, campsite, room, houseboat berth, tour seat, boat hire)
  • Specific units (e.g., “Cabin 5 requires gate PIN code email”)


Guests only receive messages that truly apply to them - no irrelevant or duplicated info.


Bulk & One-Off Messaging

When you need to contact multiple guests quickly, RezExpert makes it simple.


Bulk Messaging

Target specific groups such as:

  • All arrivals next week
  • All guests with unpaid balances
  • All guests affected by a weather event or maintenance closure
  • All past visitors for seasonal marketing campaigns


One-Off Messaging

Send a personalised email or SMS to a single guest. Every message is automatically stored in their reservation history.


Communication History Tracking

RezExpert keeps a complete log of:


  • All automated emails
  • All SMS messages
  • All bulk sends
  • All one-off communications


You’ll always know what was sent, when it was sent, and whether it was delivered - no more digging through inboxes.

Why Communication Matters

Good communication reduces friction and enhances the guest experience.


With RezExpert, operators see:

  • Fewer no-shows
  • Fewer payment issues
  • Guests arriving informed and prepared
  • Better online reviews
  • Increased repeat business
  • More time saved each week


Communication isn’t just admin - it’s part of your customer experience.


Turn Communication into Connection


RezExpert’s Guest Communications module helps operators deliver clear, automated and professional communication at every stage of the guest journey.


Improve your efficiency and create a better experience for every guest.


Book a Demo Today

Discover how RezExpert can streamline your guest communications and save you hours each week.

Frequently Asked Questions – Guest Communication

Short answers to the most common questions about RezExpert’s automated messaging tools.

Automated Messaging

Question: How does RezExpert automate guest emails and SMS?
Answer: RezExpert sends messages automatically based on the rules you set — such as sending instantly when a booking is made or a certain number of days before arrival.

Template Customisation

Question: Can I customise my message templates?
Answer: Yes. You can create fully branded email and SMS templates, upload images, add links, and tailor the wording to suit your accommodation and tone.

Guest Type Segmentation

Question: Can I send different messages to groups, wholesalers, or tour guests?
Answer: Absolutely. RezExpert lets you assign templates to specific booking types so each guest receives information tailored to their stay.

Bulk Messaging

Question: Can I send bulk updates to guests?
Answer: Yes. You can bulk email or SMS guests using filters such as arrival date, departure date, booking type, or previous visitation.

Message History

Question: Can I see what messages were sent to a guest?
Answer: Yes. All communication is logged in the guest’s reservation history, giving you a complete record of what was sent and when.