RezExpert for Backpacker & Hostels

RezExpert is a simple, cloud-based booking and property management system built for independent backpacker hostels.


Whether you manage dorm beds, private rooms, long-stay guests, or group bookings, RezExpert helps you streamline operations, reduce admin, and increase direct bookings - all from one easy-to-use platform.

Why is RezExpert ideal for backpackers & hostels?

RezExpert has been refined over 20+ years with independent hostel and backpacker operators in mind.


It allows you to manage:

  • Dorm beds and shared rooms
  • Private rooms
  • Group reservations
  • Seasonal and long-stay guests


All within one clear visual booking grid.


Perfect for independent backpackers, city hostels, coastal hostels, and budget accommodation operators across Australia and New Zealand.

Is RezExpert easy for hostel operators to use?

Yes.  RezExpert is built for real-world operators — including reception teams who “aren’t tech people.”

Because it’s cloud-based, you can access it from any device with internet. The visual booking grid makes room moves, bed changes, and extensions simple and fast.

Training and local support are included.

What rate management tools are included?



RezExpert’s Rate Plan Manager gives you full pricing control:

  • Daily, weekly, and seasonal rates
  • Dorm bed vs private room pricing
  • Stay promotions (e.g. stay 3, pay 2)
  • Dynamic pricing based on occupancy


Adjust rates quickly during peak travel seasons or major events.

Can RezExpert automate guest communication?


Yes.  RezExpert saves your team hours by automating:

  • Pre-arrival emails with check-in details
  • Post-stay thank-yous and review requests
  • Special offers and repeat guest promotions



All communications are logged inside the system.

How does the Channel Manager increase bookings?

RezExpert connects your hostel to major Online Travel Agencies (OTAs), including:

  • Booking.com
  • Expedia
  • Airbnb
  • And many more


Availability and rates update in real time - eliminating double bookings and manual syncing.

How does online booking work for hostels?

RezExpert connects via a Book Now button on your website, allowing guests to book beds and rooms directly.


Benefits:

  • Real-time availability (no double bookings)
  • Instant credit card payments with payment gateway integration
  • Many hostels report up to 80% of bookings online
  • Improved cash flow and fewer no-shows


What is the Guest Portal and how does it benefit guests?



Guests can log in to a secure portal where they can view and manage their bookings, complete forms such as waivers before arrival, and easily access their confirmations and invoices at any time.




Frequently Asked Questions – Backpackers & Hostels

RezExpert makes running a backpacker hostel simple and efficient. Below are common questions from operators.

Cleaning Reports

Question: Can I generate cleaning reports for dorms and private rooms?
Answer: Yes - RezExpert produces housekeeping reports and turnover lists so staff know exactly which beds and rooms require servicing.

Dorm Availability

Question: Can I make certain dorm beds unavailable for booking?
Answer: Yes - you can hide specific beds, dorms, or rooms from online channels while keeping them visible internally for staff allocations.

OTA Connections

Question: Does RezExpert connect with Booking.com, Hostelworld, and Expedia?
Answer: Yes - RezExpert’s built-in Channel Manager syncs availability and rates across major OTAs in real time.

Group Reservations

Question: Can RezExpert handle school groups or tour groups?
Answer: Yes - you can link bookings together, allocate multiple dorms, and invoice collectively or individually.

Online Booking Flexibility

Question: Do I have to use online bookings?
Answer: No – RezExpert works as a manual booking grid if you prefer to take bookings by phone, email, or walk-in. You can enable online bookings whenever you’re ready.

Credit Card Deposits

Question: Does RezExpert support deposits and pre-authorisations?
Answer: Yes - RezExpert integrates with secure payment gateways to process deposits and manage security holds.

Take Control of Your Backpacker & Hostel Operations

From dorm beds to private rooms, RezExpert helps independent backpacker hostels manage availability, pricing, group bookings, and online payments — all with simplicity at its core.