RezExpert Central System for National Parks

RezExpert Central is the proven solution for managing bookings, permits, and memberships across national parks and large-scale networks.

Trusted by agencies like NSW National Parks & Wildlife Service (Australia).



Table of Contents

  • What is RezExpert Central?
  • Why do national parks need a centralised booking system?
  • What can guests do using the Central System?
  • Who uses RezExpert in national parks today?
  • What success has NSW National Parks & Wildlife Service had with RezExpert?
  • What are other examples of RezExpert in global national parks?
  • What features does RezExpert include?
  • How do I contact RezExpert for a national parks solution?


Image: Courtesy of NSW National Parks

What is RezExpert Central?

RezExpert Central is an enterprise-grade platform built for national parks, government bodies, and multi-location properties that require secure, scalable, and automated property and booking management.

Why do national parks need a centralised booking system?

A centralised system like RezExpert enables national park operators to:


  • Create operational efficiency across multiple sites
  • Generate online booking fee revenue
  • Automate payments, receipts, and communications
  • Provide guests with self-service tools for faster interactions


Image: Courtesy of NSW National Parks

What can guests do using the Central System?

With RezExpert Central, your visitors can:


  • Book accommodation, campsites, and park passes online
  • Make secure payments via PCI-compliant gateways
  • View upcoming and past reservations
  • Reprint booking confirmations
  • Modify arrival dates or add bookings
  • Access the Guest Portal for self-service tools


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Image: Courtesy of NSW National Parks

What success has NSW National Parks & Wildlife Service had with RezExpert?

Scope:

  • Since 2003 (Central System implemented in 2012)
  • Over 120 locations across NSW
  • Bookable inventory includes: cabins, homesteads, alpine shacks, lighthouses, campsites, tickets, and group buildings


Results:

  • 90% of bookings now occur online
  • Booking fee revenue exceeds projections
  • Admin time and labour costs significantly reduced
  • Ongoing system development tailored to National Parks & Wildlife Service needs
Read full NSW NPWS case study

What features does RezExpert include?

Rate Plan Manager

  • Dynamic pricing by date or occupancy
  • Special offers (e.g. stay 3, pay 2)
  • Daily, weekly, seasonal, or event-based rates

Online Booking System

  • 24/7 availability across your website & Facebook
  • Up to 80% online bookings for many clients
  • Real-time inventory updates = no double bookings
  • Add payment gateways for secure instant payments

Guest Portal

  • Guests manage their own bookings
  • Submit declarations and forms pre-arrival
  • Modify or cancel where applicable

Group Booking Capability

  • Link multiple bookings together
  • Bill collectively or separately
  • Ideal for schools, clubs, or large family groups

Channel Manager Integration

  • List your properties on Booking.com, Expedia.com, Airbnb.com and other OTAs
  • Increase exposure and fill more availability

Automated Guest Emails

  • Send pre-arrival instructions, post-stay follow-ups, and special offerS
  • Personalised messaging saves time and improves guest experience

National Parks FAQs

Quick answers to common questions about using RezExpert in National Park operations.

Multi-Park Dashboard

Question: Can I have one dashboard that allows me to report on all park area locations?
Answer: Yes - RezExpert gives you a central dashboard where you can see bookings, permits, and reports across multiple and all park areas at once.

Employee Access Levels

Question: Can there be different levels of system access based on an employee’s role within National Parks?
Answer: Yes - you can set role-based permissions, so rangers, administrators, and head office staff only access the areas and tools relevant to their job.

Integration with Salesforce

Question: Does RezExpert integrate with Salesforce  CRM?
Answer: Yes - RezExpert can automatically communicate with Salesforce, allowing your visitor and booking data to flow directly into your CRM.

Custom Branding

Question:  Can RezExpert be branded to look like our National Park?
Answer:  Yes — RezExpert can be customised with your park’s colours, logos, and branding so the booking experience feels like part of your official website!

Contact Us

Want to simplify your national park bookings and operations with one powerful system?  Let’s talk about how RezExpert can help.