Crown On Darby

Crown On Darby combines boutique luxury with the power of RezExpert - simplifying reservations, empowering staff, and ensuring every guest enjoys a seamless, high-end experience from booking to checkout.

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  • About Crown On Darby
  • The Challenge – Managing High Guest Volume Efficiently
  • The Solution – RezExpert’s Hotel Management System
  • The Results – Time Saved & Staff Empowered
  • Testimonial
  • Why RezExpert Works for Boutique Hotels
  • Frequently Asked Questions

About Crown On Darby

Located in the heart of Newcastle’s lively Darby Street precinct, Crown On Darby offers luxury serviced apartments for business and leisure travellers alike. Guests can choose from studio, one, two, three, and four-bedroom apartments - each elegantly furnished and designed to feel like a home away from home. The property combines personal service with modern convenience, offering fast Wi-Fi, professional conference facilities, and an unbeatable central location surrounded by Newcastle’s boutique shops, cafés, restaurants, and nightlife.

The Challenge – Managing High Guest Volume Efficiently

As guest numbers and reservation channels grew, Crown On Darby’s team needed a smarter way to handle daily operations.


Manual workflows were time-consuming, and existing systems made managing staff schedules and guest communication difficult.


They wanted a platform that was flexible, reliable, and easy for every team member to use — from reception staff to housekeeping — without needing constant technical support or long training sessions.

The Solution – RezExpert’s Hotel Management System

In 2023, Crown On Darby partnered with RezExpert to simplify their reservation management and improve operational flow.


RezExpert’s cloud-based hotel booking system provided the perfect fit, allowing the team to manage bookings, payments, and guest data all in one place.


With real-time access from any device, staff could monitor arrivals, departures, and housekeeping updates instantly, even while away from reception.

The Results – Time Saved & Staff Empowered

RezExpert has transformed daily operations at Crown On Darby - saving hours in admin, improving staff efficiency, and giving the team more time to focus on guest satisfaction.


  • Reduced admin hours: Staff can complete daily tasks faster and more accurately.
  • Simplified scheduling: Rosters are now easier to plan and adjust.
  • Reliable support: The team has access to responsive, Australian-based assistance whenever needed.
  • Ease of use: Staff at all levels can confidently manage bookings and guest services without constant supervision.
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Testimonial


RezExpert is so easy to use - we were able to send our entire reception staff a few hours away to a 2 day conference, and could leave our cleaning staff in charge without any worries.


RezExpert has also saved us considerable time. We are no longer working 12+ hour days and spending countless hours waiting to get technical support. In fact, we have been able to rearrange the entire reception staff's rosters!

Regina

Crown On Darby

Why RezExpert Works for Boutique Hotels


RezExpert is ideal for boutique and serviced apartment operators who want powerful hotel management tools without complexity.


Its intuitive interface, automation features, and cloud-based flexibility make it easy to:

  • Manage multiple room types and rate plans
  • Accept secure online payments
  • Automate guest communication
  • Access reports and updates from anywhere


Frequently Asked Questions – Crown On Darby & RezExpert

Learn how RezExpert supports modern hotels and serviced apartments.

Ease of Use

Question: How long did it take Crown On Darby to train their team on RezExpert?
Answer: Staff found the system easy to learn and were managing bookings confidently within days, even during peak periods.

Operational Efficiency

Question: What has been Crown On Darby's biggest improvement since switching to RezExpert?
Answer: The team now saves several hours each day, allowing better work-life balance and smoother guest service.

Remote Access

Question: Can staff access the system when away from the front desk?
Answer: Yes. RezExpert is fully cloud-based, so staff can log in from any device to monitor bookings, schedules, or maintenance updates.

Support

Question: What kind of support does RezExpert provide Crown On Darby?
Answer: Crown On Darby enjoys responsive, local assistance from RezExpert’s Australian based team 24/7 — no long waits, no excess service cost, or complicated ticketing systems.