QRI Services Village - RezExpert Client Success Story

RezExpert powers operational efficiency and real-time visibility for one of Queensland’s largest workforce accommodation providers - QRI Services Village

Table of Contents

  • About QRI Services Village
  • The Challenge
  • Why QRI Services Village Chose RezExpert
  • RezExpert in Action
  • The Results
  • Why This Matters for Mining Camps & Workforce Villages
  • Frequently Asked Questions

About QRI Services Village

  • Location: Coppabella, Queensland, Australia
  • Industry: Mining Camp & Workforce Accommodation
  • RezExpert Client Since: 2023
  • Rooms: 296

QRI Services Village provides high-quality accommodation for coal mine workers and railway crews, operating 24/7 to cater for rotating rosters, from overnight stays to long-term contracts.


The site features 296 rooms, a commercial kitchen, and recreational amenities that support hundreds of shift workers every week.


Most guests work seven-on/seven-off schedules, with additional demand from railway maintenance and shutdown crews during peak operational periods.

The Challenge

Before implementing RezExpert, QRI Services Village faced a range of operational challenges that limited efficiency and profitability:


  • Low utilisation: Only 55–60% occupancy despite strong local demand
  • Poor visibility: No live insight into arrivals, departures, or current occupancy
  • Manual booking issues: Inefficient room allocation caused confusion and downtime
  • Staffing inefficiency: Cleaning teams were often over, or under-scheduled
  • Tight turnaround: Only 30 days to replace an expiring legacy system

Why QRI Services Village Chose RezExpert

When General Manager Craig Stanley took over operations, he required a reliable, local provider with responsive support and proven experience in mining camp management.


QRI selected RezExpert for several key reasons:

  • Local Australian support – real people, real-time help, no time zone delays
  • Safety & reliability – trusted by mining camps nationwide for over a decade
  • Customisation – grid view, colour coding, and tailored workflows for shift rosters
  • Rapid setup – full implementation within 30 days
  • Advanced reporting – client-specific data insights and real-time dashboards

RezExpert in Action

QRI Services Village now runs its daily operations using RezExpert’s workforce management suite, with complete visibility and control across every department.

Customisable Grid View

  • Full visibility of every room in camp
  • Filter by client, shift type, or alert status
  • Colour-coded for permanent stays, night shifts, and early arrivals

Shift-Based Cleaning Priorities

  • Night shift flags ensure rooms are ready by morning
  • Supports fatigue management compliance

Ad Hoc Room Allocation

  • Quick assignment for last-minute arrivals or shutdown crews
  • Reduces idle inventory and maximises revenue

Forward Planning & Staffing Optimisation

  • Live arrival/departure reports streamline roster adjustments
  • Cleaning teams reduced on low-turnover days, increased on busy changeovers

Client Utilisation Reporting

  • Custom reports for corporate accounts (e.g. TE’s 153-room allocation)
  • Read-only client access for live occupancy visibility

The Results

Since implementing RezExpert, QRI Services Village has achieved impressive measurable results:


  • Doubled revenue in under two years
  • 40% reduction in back-office costs
  • Near-100% occupancy, maintaining 12 contingency rooms
  • One bookings officer now manages the entire site
  • Improved transparency and trust with clients through detailed reporting


Why This Matters for Mining Camps & Workforce Villages

Mining and construction camps face distinct operational challenges, from rotating rosters to fatigue compliance and high staff turnover.


RezExpert’s cloud-based system provides real-time data, automated workflows, and flexible booking tools to help workforce accommodation managers:



  • Maximise occupancy across multiple rosters
  • Improve safety and compliance
  • Reduce operational costs and downtime
  • Strengthen client relationships through transparent reporting


quotesArtboard 1 copy 2

Testimonial


“RezExpert has allowed us to plan better, improve visibility, and customise the system to suit our needs. We’ve doubled our revenue, reduced staff costs, and can manage the entire camp with just one bookings officer.”

Craig Stanley

General Manager, QRI Services Village

Frequently Asked Questions

Learn how RezExpert supports QRI Services Village and other mining operations.

Shift Flexibility

Question: Can RezExpert handle multiple roster types (day, night, and rotating shifts)?
Answer: Yes - RezExpert’s grid view and colour coding make it easy to visualise, filter, and manage different shift types simultaneously.

Staff Management

Question: Does RezExpert help with cleaning and staff scheduling?
Answer: Absolutely. It provides automated cleaning priorities and real-time reporting, helping teams plan efficiently based on occupancy and turnover.

Client Transparency

Question: Can corporate clients access their booking data?
Answer: Yes - clients can be given read-only access to their allocations, promoting accountability and transparency.

Integration & Setup

Question: How long does it take to implement RezExpert for a large camp?
Answer: QRI Services Village was fully operational in less than 30 days, including setup, training, and go-live support.