QRI Services Village – RezExpert Client Success Story

Location: Coppabella, Queensland, Australia
Industry: Mining Camp & Workforce Accommodation
RezExpert Client Since: 2023
Rooms: 296

About QRI Services Village

QRI Services Village is a large workforce accommodation facility in Coppabella, Queensland, providing quality housing for coal mine workers and railway crews. With 296 rooms, a commercial kitchen, recreational facilities, and multiple corporate clients, the village operates around the clock to accommodate varied rosters — from single-night stays to permanent occupancy.


The camp’s guests are predominantly coal industry workers on seven-on/seven-off shifts, supplemented by railway crews and shutdown teams during maintenance periods.

The Challenge

Before implementing RezExpert, QRI Services Village struggled with:


  • Low room utilisation — only 55–60% occupancy despite high regional demand.

  • Poor visibility — no reliable way to see who was arriving, departing, or currently in camp.

  • Disorganised bookings — lack of clear allocation processes led to inefficiencies.

  • Labour waste — cleaners and staff standing idle due to lack of scheduling insight.

  • Tight changeover deadline — only 30 days to transition from an expiring system.

Why QRI Services Village Chose RezExpert

When General Manager Craig Stanley and his team took over management, they needed a local, responsive booking software provider. After researching options, they selected RezExpert for:


  • Local Australian support — instant help without time zone delays.


  • Safety and reliability - RezExpert has a proven product history, supplying mining camps across all corners of Australia with management software for well over a decade.

  • Customisation options — adaptable grid view and colour coding for rosters and cleaning priorities.

  • Rapid onboarding — complete system setup in under a month.

  • Advanced reporting — client-specific utilisation reports to improve transparency.

RezExpert in Action

Key features QRI Services Village uses daily:


Customisable Grid View

  • Full visibility of every room.

  • Filters by client, shift type, and alerts.

  • Colour-coded for permanent rooms, night shifts, and early check-ins.

Shift-Based Cleaning Priorities

  • Flags for night shift arrivals to ensure rooms are ready by morning.

  • Supports fatigue management compliance.

Ad Hoc Room Allocation

  • Quick assignment of spare rooms for last-minute arrivals or shutdown crews.

Client Utilisation Reporting

  • Custom reports for key accounts (e.g., TE’s 153-room allocation).

  • Read-only client access for real-time booking visibility.

Forward Planning & Staffing Optimisation

  • Daily arrival/departure reports to adjust staff rosters.

  • Reduced cleaners on low-turnover days, increased on peak days.


The Results

Since implementing RezExpert, QRI Services Village has achieved:



  • Doubled revenue in under two years.

  • ~40% reduction in back-of-house staffing costs.

  • Near-100% occupancy, with 12 contingency rooms.

  • One bookings officer manages the entire camp.

  • Improved client relationships through transparent reporting.

“RezExpert has allowed us to plan better, improve visibility, and customise the system to suit our needs. We’ve doubled our revenue, reduced staff costs, and can manage the entire camp with just one bookings officer.”
— Craig Stanley, General Manager, QRI Services Village

Why This Matters for Mining Camps & Workforce Villages

Mining camps face unique challenges: fluctuating rosters, fatigue management rules, and high turnover rates. RezExpert’s real-time visibility, flexible booking tools, and robust reporting help operators:


  • Maximise occupancy even with complex rosters.

  • Reduce operational costs through smarter staffing.

  • Provide better client service with instant data access.

  • Stay compliant with shift and fatigue requirements.

About RezExpert

RezExpert is a cloud-based booking and reservation management system designed for accommodation providers of all sizes — from caravan parks and resorts to mining camps, workforce accommodation, and remote villages. With 24/7 local support, powerful reporting tools, and flexible customisation, RezExpert helps you run your operation more efficiently and profitably.


Interested in learning what RezExpert can do for your mining camp or workforce accommodation?


Contact us today to arrange a demo.