Is RezExpert easy for non-technical staff to use?

Yes. RezExpert has been designed to be user-friendly, even for those who aren’t confident with computers.

Can we manage our eco cabins and sites remotely?

Yes. RezExpert is cloud-based, allowing you to manage bookings from any location or device with internet access.

Does RezExpert help save staff time?

Yes. Automations and workflows save hours each week, freeing your team to focus on guest experience.

Can RezExpert handle dynamic and special rates?

Yes. Set daily, weekly and special packages like 'stay 3, pay 2', or use occupancy-based dynamic pricing.

Does RezExpert connect to OTAs such as Booking.com or Expedia?

Yes. The in-built channel manager connects with over 100 OTAs to expand your reach and revenue.

RezExpert for Eco-Lodges & Wilderness Resorts

RezExpert is the complete cloud-based property management system designed for eco lodges, wilderness resorts, and nature-based accommodation providers.

Why is RezExpert ideal for eco lodges and wilderness resorts?
Is RezExpert easy for resort operators to use?
How does RezExpert improve daily operations?
What booking and rate features does RezExpert provide?
How does the Channel Manager increase bookings?
Can RezExpert automate guest communication?
How does online booking work?
What is the Guest Portal and how does it benefit visitors?
How do I get started with RezExpert?

Why is RezExpert ideal for eco lodges and wilderness resorts?

RezExpert is designed to meet the unique needs of eco-friendly resorts and lodges by simplifying operations, reducing manual tasks, and providing a seamless booking experience for guests. Whether managing eco cabins, wilderness sites, or boutique retreats, RezExpert keeps everything centralised in one system.

Is RezExpert easy for resort operators to use?

Yes. Even staff who “aren’t good with computers” find RezExpert easy to learn and manage. Its intuitive booking grid, cloud-based access, and guided support make it simple for any operator to get started.

How does RezExpert improve daily operations?

RezExpert automates many repetitive tasks, saving resort staff hours each week. This allows operators to spend less time on administration and more time focusing on guest experiences and sustainable hospitality.

What booking and rate features does RezExpert provide?

RezExpert includes a comprehensive Rate Plan

Manager, allowing you to:

Set daily, weekly, and seasonal pricing
Create promotions such as stay 3, pay 2
Use dynamic rates based on occupancy

How does the Channel Manager increase bookings?

RezExpert’s in-built Channel Manager connects your resort to popular Online Travel Agents (OTAs) including:

Booking.com
Expedia.com
Airbnb.com, plus 100's of other eco-travel and niche booking platforms

This expands your property’s reach and ensures your availability is always up to date.

Can RezExpert automate guest communication?

Yes. Use RezExpert’s Automated Communication Tools to send:

Pre-stay reminders and information
Post-stay thank-yous and surveys
Special offers and promotions

These emails run automatically, saving staff time while enhancing guest engagement.

How does online booking work?

RezExpert’s integrated online booking system lets guests:

View real-time availability (no more double bookings)
Click the “Book Now” button on your website or Facebook page
Pay instantly with secure credit card processing

Many RezExpert clients report up to 80% of bookings online, improving cash flow and reducing no-shows.

What is the Guest Portal and how does it benefit visitors?

Guests enjoy a self-service portal where they can:

View and manage their own bookings
Complete forms (e.g. COVID declarations) before arrival
Access confirmations or update details at any time

This improves convenience for guests while reducing admin work for staff.

Eco-Lodges & Wilderness Camps FAQs

Clear answers for operators of eco-lodges, safari tents, and wilderness retreats.

Flexibility for Your Lodge

Question: Can RezExpert be set up to suit the way we run our eco-lodge?
Answer: Yes - RezExpert’s flexible Rules Engine lets you create booking rules, rates, and policies that match your unique style of operation.

Direct Online Reservations

Question: Can guests book directly through our eco-lodge website?
Answer: Yes - RezExpert links seamlessly to a Book Now button on your site, so guests can secure their stay instantly

Connecting with Travel Platforms

Question: Does RezExpert connect with sites like Booking.com, Expedia.com, or Airbnb.com?
Answer: Yes - RezExpert’s Channel Manager syncs your availability and rates with over 100 online travel agencies, saving hours of manual updates.

Secure Online Payments

Question: Can RezExpert take online payments for my wilderness camp?
Answer: Yes - RezExpert integrates with trusted local gateways like Windcave and Worldpay, so payments are secure and easy for guests.

Using RezExpert Without Online Bookings

Question: Do I have to use online bookings to run RezExpert?
Answer: Not at all - many wilderness and eco-lodge operators use RezExpert as a simple in-house booking grid, and you can switch on online bookings whenever you’re ready.

How do I get started with RezExpert?

Ready to streamline your eco lodge or resort operations?
Let’s discuss how RezExpert can help your property thrive.

Email Us Call on (07) 4925 4400