Refund Protect: Secure Cancellations That Protect Your Revenue and Your Guests

Refund Protect is an optional upgrade for your guests that covers deposits or full payments if they need to cancel due to emergencies. Your guests get peace of mind, fast refunds directly from Protect Group, while your business keeps 100% of the booking revenue - no emails, no phone calls, no admin!

Table Of Contents

  • What is Refund Protect?
  • How does Refund Protect benefit my business?
  • What emergencies are covered?
  • Refund Protect FAQs

What is Refund Protect?

Refund Protect is an optional deposit and booking protection service that guests can choose at checkout. If they can’t attend due to a covered emergency, Protect Group issues a refund to them within hours.

  • Guests get peace of mind with enhanced refund terms
  • Businesses keep 100% of the original booking value
  • RezExpert integration makes it seamless — all handled automatically


How does Refund Protect benefit my business?

Refund Protect is designed to make cancellations stress-free for you and reassuring for your guests.

By integrating directly into RezExpert, it delivers clear advantages for operators:


  • You keep all booking revenue on cancelled reservations
  • Guests deal directly with Protect Group for refunds
  • Saves staff time by removing refund admin and disputes
  • Improves guest confidence at the time of booking

What emergencies are covered?

Refund Protect covers a wide range of unforeseen situations, including:


  • Illness (including COVID) or injury
  • Extreme or severe weather events
  • Pregnancy complications
  • Transport delays or cancellations
  • Family emergencies
  • Theft of travel documents
  • Redundancy or unexpected job loss  …and more!

**Refund Protect is Here NOW!**


Refund Protect is live as of Oct 1st, 2025 for all RezExpert clients. If you'd like it activated, just let us know.

Yes - Email us to activate

Refund Protect FAQs

Answers to common questions about Refund Protect with RezExpert.

Travel Insurance vs Refund Protect

Question: Does this replace travel insurance?
Answer: No - Refund Protect is not travel insurance. It provides a direct refund for cancellations due to covered emergencies. Guests can still take out travel insurance for extra protection.

Refund Process Management

Question: Who manages the refund process?
Answer: Protect Group manages the entire process - from handling the guest’s claim through to refund payment. As a business, you only need to cancel the booking in RezExpert, and the rest is taken care of.

Impact on Booking Revenue

Question: Do I lose any booking revenue?
Answer: Not at all - your business keeps 100% of the booking value. Protect Group reimburses the guest directly.

Additional Revenue

Question: Do I earn additional revenue with Refund Protect?
Answer: Yes - DigitalRez shares 10% of every Refund Protect fee with you, paid monthly in arrears. It’s an easy way to boost revenue with no extra work.

Additional Revenue

Question: Do I earn additional revenue with Refund Protect?
Answer: Yes - DigitalRez shares 10% of every Refund Protect fee with you, paid monthly in arrears. It’s an easy way to boost revenue with no extra work.

Additional Revenue

Question: Do I earn additional revenue with Refund Protect?
Answer: Yes - DigitalRez shares 10% of every Refund Protect fee with you, paid monthly in arrears. It’s an easy way to boost revenue with no extra work.

Turning Refund Protect Off

Question: Can I turn Refund Protect off?
Answer: Yes - if you decide not to offer it, simply contact us and we can remove it from your RezExpert setup.