Case Study: Gowrie Park Wilderness Village – Upgrading to a Smarter Booking System in Tasmania
Nestled at the base of Mount Roland in North West Tasmania, just 15 minutes from the town of Sheffield, Gowrie Park Wilderness Village is a gateway to some of Australia’s most iconic natural attractions — including Cradle Mountain in the Tasmanian Wilderness World Heritage Area.
The Village offers accommodation for all types of travellers, from wilderness cabins to powered and unpowered camping sites, making it a popular stop for visitors exploring the rugged beauty of North West Tasmania.
The Challenge: Outdated, Manual Reservation Management
When new managers took over the park in 2013—relocating from a caravan park in Southern New South Wales — they were surprised to find no booking system or reservation software in place. Instead, bookings were managed manually using notebooks, scrap paper, and crossed-out diary entries.
This manual system was prone to errors, difficult to manage, and unsustainable for a growing business. With prior experience using a reservation management system, the new managers knew they needed a reliable, cloud-based booking software that would scale with their operations.
What They Needed in a Booking System:
List of Services
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An easy-to-use interface for daily management Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.List Item 1
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Unlimited user access without additional licence fees Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.List Item 2
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A cloud-based solution accessible from anywhere, anytime Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.List Item 3
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Time-saving tools to streamline operations Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.List Item 4
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Cost-effective pricing with no hidden charges Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.
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A seamless online booking system for guests with secure payment integration Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.
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Responsive and helpful technical support Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.
The Solution: RezExpert Booking and Reservation Software
After comparing several market-leading solutions, the team at Gowrie Park selected
RezExpert as their new
reservation management system.
The Results: Efficiency, Accessibility and Revenue Growth
Implementing RezExpert's cloud-based booking system made an immediate difference to the day-to-day operations at Gowrie Park:
List of Services
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Easy to UseList Item 1
The intuitive reservation grid provides at-a-glance insights into daily arrivals, departures, and availability.
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Access AnywhereList Item 2
As a cloud-based platform, RezExpert can be accessed from any device — desktop, tablet or phone — without additional terminal licences or login restrictions.
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Saves TimeList Item 3
Management reports that booking administration now takes less than half the time it used to, freeing up hours each week for other priorities.
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Cost-EffectiveList Item 4
RezExpert was the most affordable booking software they evaluated, offering powerful features without excessive fees.
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Outstanding Support
As Shelley, the park manager, puts it:
“If I get confused about something, I just ring Clare from support and say 'help!' I consider Clare to be my best friend!”
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Online Booking Integration
Online reservations now account for up to 70% of all bookings, thanks to a seamless “Book Now” button integrated into their website. Instant payment processing is built in via a secure payment gateway.
"Once we started with RezExpert, we never looked back."
- Shelley, Manager, Gowrie Park Wilderness Village
Why RezExpert Works for Australian Accommodation Providers
Whether you manage a caravan park, eco lodge, campground, or multi-site accommodation business in Australia, RezExpert’s booking system is built to simplify operations, save time, and increase your revenue. With local support, a flexible cloud-based platform, and pricing that makes sense, RezExpert is the preferred reservation management software for tourism operators across Australia.
