Gowrie Park Wilderness Village
From paper diaries to 70% online bookings — how RezExpert helped a Tasmanian alpine village modernise, save time, and grow.
Table of Contents
- About Gowrie Park Wilderness Village
- The Challenge – Manual Bookings Holding Back Growth
- What They Needed in a Booking System
- The Solution – RezExpert Reservation Management System
- The Results – Efficiency, Accessibility & Revenue Growth
- Testimonial
- Frequently Asked Questions
About Gowrie Park Wilderness Village
At the base of Mount Roland near Sheffield in North West Tasmania, Gowrie Park Wilderness Village welcomes every kind of traveller with wilderness cabins plus powered and unpowered sites — a perfect gateway to Cradle Mountain and the Tasmanian Wilderness World Heritage Area.
The Challenge – Manual Bookings Holding Back Growth
When new managers took over in 2013, they found no reservation software in place.
Bookings were handled with notebooks, crossed-out diary entries, emails, and many phone calls.
It was a system that was error-prone, time-consuming, and impossible to scale as guest demand grew.
What They Needed in a Booking System
- An easy-to-use interface for everyday tasks
- Unlimited user access without extra licence fees
- A cloud-based system that works anywhere, anytime
- Cost-effective pricing with no hidden charges
- Online booking for guests with secure payments
- Responsive, helpful support
- Direct integration with local Information Centre with real time bookings
The Solution – RezExpert Reservation Management System
After comparing several market options, Gowrie Park chose RezExpert for its simplicity, flexibility, and value.
Within weeks, they were live — taking both front-desk and online bookings in one central system with secure payment integration.
The Results – Efficiency, Accessibility & Revenue Growth
1. Easy to Use
An intuitive booking grid gives at-a-glance visibility of arrivals, departures, and availability.
2. Access Anywhere
As a cloud platform, RezExpert runs on desktop, tablet, or mobile — with no terminal restrictions or per-user fees.
3. Saves Time
Booking admin now takes less than half the time, freeing hours each week for guest service and operations.
4. Cost-Effective
Of all systems reviewed, RezExpert delivered the best value — powerful features without excessive fees.
5. Outstanding Support
Friendly, practical help when it’s needed — from people who know the product and the industry.
6. Online Booking Integration
Around 70% of bookings now arrive online via a simple “Book Now” button and instant, secure payments.
Testimonial
If I get confused about something, I just ring Clare from support and say ‘help!’ I consider Clare to be my best friend!
Shelley
Manager - Gowrie Park Wilderness Lodge
FAQs - Gowrie Park & RezExpert
Curious how RezExpert helped transform day-to-day operations at Gowrie Park Wilderness Village? Here are quick answers to the most common questions park owners ask about their success.
Getting Started
Question: How quickly did Gowrie Park get up and running?
Answer: Setup and training was completed within weeks, with guided onboarding and support to configure rates, availability, and online payments.
Online Bookings
Question: What proportion of bookings now come in online?
Answer: Approximately
70% arrive via the online booking button with instant payment — reducing phone calls and desk work.
Saving Time
Question: Did RezExpert reduce admin workload?
Answer: Yes. Daily booking administration now takes less than half the time. RezExpert’s real-time availability and rate updates across the website and third-party channels eliminated double bookings — freeing staff to focus on guests and day-to-day operations.
Access & Users
Question: Can multiple staff use the system without extra licence costs?
Answer: Yes. RezExpert is cloud-based with
no per-terminal or per-user licence fees, so teams can have unlimited log-in's.
