Our Story

From humble beginnings to a trusted global platform - RezExpert’s journey spans nearly four decades of innovation, local partnerships, and customer-first support. Based in Central Queensland in the seaside community of Emu Park, we’re proud to deliver personalised 24/7 service while helping operators across Australia, New Zealand, and beyond manage their bookings with confidence.

A Message from Mark Payne, CEO Australia & New Zealand

“Hi, I’m Mark Payne,


Owner of DigitalRez Australia — the team behind RezExpert in Australia and New Zealand. For me, this isn’t just a business; it’s a lifelong passion. I’ve been developing booking and reservation systems for nearly 40 years, and every lesson learned along the way has shaped RezExpert into the powerful, flexible platform it is today.

What makes us different is that we’re not a distant software vendor — we’re based right here in Emu Park, Central Queensland. Our clients know they can pick up the phone and speak to a real person who understands their business. With a local presence and 24/7 personalised support, we’ve built RezExpert to meet the unique needs of operators across Australasia. That’s why today, RezExpert is trusted by national parks, caravan parks, tour operators, marinas, and accommodation providers across the region.”

A Brief History and Timeline of RezExpert

From our early foundations in the 1980s to today’s global presence, here are the key milestones that shaped RezExpert into the platform it is today.

1985 – Early Foundations

  • Hospitality Computer Systems is founded, laying the groundwork for what will later become DigitalRez Australia.

1992 – RezExpert Origins

  • DigitalRez International is established in British Columbia, Canada, to develop innovative reservation management software.

1995 – North American Expansion

  • DigitalRez Software Canada is formed, delivering solutions to the North American camping and hospitality markets.

2000 – International Consolidation

  • DigitalRez International is incorporated in Barbados, supporting web development, international sales, and application support.

2001 – Launch of DigitalRez Australia

  • Hospitality Computer Systems partners with DigitalRez International to form DigitalRez Australia (DRA).
  • Based in Emu Park, Queensland, DRA begins supporting caravan parks, national parks, and accommodation providers across Australasia.

2004 – National Parks Partnership

New South Wales National Parks & Wildlife Service implements RezExpert for its campgrounds and accommodation network.

This partnership continues to expand and evolve to this day.

2009 – Cloud Innovation

  • RezExpert becomes the first SaaS reservation system hosted on Amazon Web Services (AWS).
  • This move cements RezExpert’s reputation for innovation and reliability.

2012 – Customised National Park Systems

DigitalRez Australia develops and maintains a locally hosted Central Reservation System for NSW National Parks, supporting 130+ campgrounds and properties.

2014 – 99.99% Uptime Achieved

RezExpert consistently delivers over 99.99% availability for its SaaS clients, a benchmark of trust and reliability.

Today – A Global Platform

  • RezExpert is trusted by thousands of operators worldwide, from caravan parks to marinas, eco-lodges, mining camps, and Indigenous permit systems.
  • Clients transact over two billion dollars annually through our platform.
  • With offices in Australia, Canada, and Barbados, the RezExpert Group continues to innovate and expand, supporting the accommodation and tourism industries globally.