Beachside Holiday Caravan Park, Yeppoon

Client Story: Murray & Deb McLay


Beachside Holiday Caravan Park in Yeppoon, Queensland, is managed by Murray and Deb McLay, experienced caravan park operators who have helped transform the park’s operations over more than a decade. Using RezExpert’s caravan park booking system, they manage reservations, guest data, and day-to-day operations efficiently while maintaining the flexibility needed for an independently operated holiday park.


Murray and Deb also manage Keppel Sands Caravan Park, where they have led a major renovation and reopening.

About Beachside Holiday Caravan Park

Beachside Holiday Caravan Park is a popular coastal caravan park located in Yeppoon on the Capricorn Coast in Queensland, Australia. The park is known for its relaxed seaside location and welcoming environment for travellers exploring the region.


Today, the park is managed by Murray and Deb McLay, experienced tourism operators who have spent more than a decade improving the park’s systems, guest experience, and day-to-day operations.

The Journey to Managing Beachside

Murray and Deb first looked at the opportunity to manage Beachside Holiday Caravan Park in 2009.


After several years of involvement and persistence — including multiple council lease submissions — they officially secured the park’s lease in 2017.

Before entering the tourism accommodation industry:

  • Murray worked in the mining sector
  • Deb worked as a primary school relief teacher


Managing a caravan park represented a significant career change, but also an opportunity to build something meaningful within the Yeppoon tourism community.

The Operational Challenge

When Murray and Deb first stepped into the role, the park needed stronger operational structure.


In Murray’s words:

“The guests were running the place rather than the park being run properly.”

This meant introducing clearer processes and systems so the park could be managed proactively instead of reactively.



The team focused on:

  • Improving operational structure
  • Strengthening booking processes
  • Implementing better visibility across reservations and occupancy
  • Creating systems that allowed the park to operate more efficiently


A reliable booking management system became a key part of that foundation.

Why Murray and Deb Chose RezExpert

RezExpert had already been used at Beachside during the council management period, but like many operators, Murray and Deb experienced the industry-wide transition when booking systems moved from desktop platforms to cloud-based systems.


During that period they trialled another booking platform.

However, they eventually returned to RezExpert for three key reasons that matter to independent caravan park operators.


Cost effectiveness

The system needed to match the scale and turnover of a regional caravan park without forcing operators to pay for features they did not need.


Ease of use

As the RezExpert platform evolved and improved, Murray and Deb found it simpler and more intuitive to operate than alternative systems.


Responsive support

Support was a major factor in their decision.



Deb explained that with a previous provider:

“Everything was a charge… and once you went over the allocated support time there was quite a significant charge.”

With RezExpert, the experience was different.

How RezExpert Supports Daily Park Operations

For Murray and Deb, RezExpert is more than just a booking calendar. It plays an important role in running the park efficiently.

Remote management

Because RezExpert is cloud-based, the McLays can manage bookings from anywhere, not just from the office at the park.

Operational planning

They can see future bookings clearly, allowing them to:

  • Plan staffing and rostering
  • Prepare amenities for busy periods
  • Manage seasonal demand
Maintenance management

If maintenance is required on a site or facility, they can adjust bookings in advance to ensure guests are not placed in areas requiring work.

Clear visual booking management

Deb particularly appreciates the visual layout of the reservation grid, which makes it easy to see occupancy and upcoming bookings.

Booking prompts for staff

The system also provides prompts for minimum stay requirements during peak seasons such as Easter and Christmas, which is especially helpful when casual staff are assisting with bookings.

Client Quote

“We found the support excellent… you always had a response within a timely fashion.”

- Deb McLay -

Visit Beachside Holiday Caravan Park, Yeppoon

Beachside Holiday Caravan Park is a popular coastal destination on the Capricorn Coast, offering a relaxed seaside stay for caravan and holiday park travellers.


To explore the park, view facilities, or make a booking, visit their official website below.


Visit Beachside Holiday Caravan Park Website

Frequently Asked Questions

These frequently asked questions cover key details about Beachside Holiday Caravan Park and how RezExpert supports independent caravan park operators with bookings, guest management, and daily operations.

Park Management

Question: Who manages Beachside Holiday Caravan Park in Yeppoon?
Answer: Beachside Holiday Caravan Park is managed by Murray and Deb McLay, experienced caravan park operators who have overseen the park’s development and operations for more than a decade.

Location

Question: Where is Beachside Holiday Caravan Park located?
Answer: Beachside Holiday Caravan Park is located in Yeppoon on the Capricorn Coast in Queensland, Australia, a popular coastal destination for caravan and holiday park travellers.

Booking System

Question: What booking system does Beachside Holiday Caravan Park use?
Answer:  Beachside Holiday Caravan Park uses RezExpert, a cloud-based booking and management system designed for caravan parks, campgrounds, and tourism accommodation operators.

Operational Benefits

Question: How does RezExpert help caravan park operators?
Answer: RezExpert helps caravan park operators manage bookings, guest data, availability, and operational planning in one platform. It provides visibility across reservations while allowing operators to manage their park remotely.

Why RezExpert

Question:  Why do independent caravan park operators choose RezExpert?
Answer: Many independent operators choose RezExpert because it is easy to use, cost effective for small to mid-sized parks, and backed by responsive support

Learn More

RezExpert is designed to help independently owned caravan parks and holiday parks simplify bookings, manage guests, and operate more efficiently.


Explore how RezExpert works - Visit the RezExpert Platform page or request a demo to see how the system supports parks across Australia and New Zealand